FAQ's (show all)

General Questions

What is Hoppi Box?

Hoppi Box is dedicated to helping parents nurture their baby’s early development by providing a quarterly subscription of toys that are tailored to your baby's age and developmental stage. Our boxes are designed for children ages 0 through 3 years old…the critical period when the brain is rapidly growing.


What’s in the box?

Each box contains 3-5 full sized, high quality toys that encourage learning. Our toys are thoughtfully selected by our group of childhood experts to help nurture your child’s development at each stage.


How often do I get a delivery?

We send you a new box every three months (quarterly): March, June, September and December. The toys selected are designed to be used over the 3 month period and beyond.


How much does it cost?

Quarterly Pre-pay Plan: $75 p/box + FREE shipping.

Annual Pre-pay Plan: $66 p/box + FREE shipping. That’s 4 boxes for a total of $264.
(Psst..that comes out to just $22 a month!)


My baby isn’t born yet – can I still order?

Absolutely. One more thing to check off the list while you’re still pregnant. When you sign up, you can enter your due date. We’ll send you your first box on the next Hoppi Box delivery date that's after your due due.  


I have more than one child. How do I get multiple boxes delivered each quarter?

To sign up another child for a subscription, all you need to do is create a new Hoppi Box account with a different email address than the one for your existing account. Then just purchase a new subscription.  



BILLING

When will I be billed? How do renewals work?

Your credit card will be charged for your total plan amount (quarter or annual) when you order your subscription. Your plan will automatically renew during the first week of the month after your paid period is complete, unless you decide to cancel. Gift orders do not renew.




SHIPPING

Where do you ship?

We currently ship to all 50 US states. We hope to provide International shipping in the near future.



When will I get my first box?

Our quarterly cutoff date is the 1st of the month of the shipping month: which is March 1st for the March box, June 1st for the June box, September 1st for the September box and December 1st for the December box. If you signed up before our quarterly cutoff date, you're guaranteed to receive that next quarterly box.

On the shipment month, we start sending out boxes mid-month and they will typically arrive between the 18th-25th of that month (depending on your location).


Will you let know when my box is shipping?

Yes, we will send you a notification every quarter when your box ships so you know when to expect it.


How much is shipping?

Shipping is FREE to continental U.S. addresses.  There is an additional $7 charge to addresses in Alaska and Hawaii.


I haven’t received my box yet?

Please contact us at 415.763.8856 or [email protected] and we’ll be sure you get your box!



Other

How can I cancel my subscription?

We would hate to say farewell, but you can cancel your subscription plan anytime. Simply login to your account and cancel your subscription.

Please cancel BEFORE the 1st of the month of the last month in your subscription plan. For example, if you signed up for an annual plan in January, the last month in your plan would be December. You would need to cancel by the 1st of December.

You will still receive any boxes that you have already paid for, but your subscription will not be renewed when it expires.



What is your return policy?

Subscription boxes are not returnable. If you have a problem with your box, please contact us at 415.763.8856 or [email protected]


Do we need to return the toys?

The toys are yours to keep! Or if you would like to donate them to our charity partner, Room to Grow, you can mail them to:
  Room to Grow
  54 West 21st Street, #401
  New York, NY 10010
If you would like to receive a tax receipt for your mailed donations, please click here for a convenient form that you can include with your donations.


I’m a toy or other consumer product brand and I’m interested in being included in your boxes?

For toy manufacturers - we are constantly seeking new brands to include in our boxes and we’d love to hear from you. Please contact us at [email protected]
For other consumer product brands - we only provide toys as part of our box offerings. But we will consider sharing samples of mom and baby products with our community. If you’d like to submit your product for evaluation, please contact us at [email protected]

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